How to Manage Users in Your flexidesktop Team

Welcome to your new flexidesktop Team! This guide will walk you through how to access your Team desktop, manage users, and connect via web or Remote Desktop.

If you haven’t purchased a flexidesktop Team plan yet, you can explore our plans here.

Step 1: Access Your Account

Once your order is complete, you’ll receive a confirmation email.

To access your flexidesktop Team, follow these steps:

1. Set your Dashboard password:
   For your first login, you’ll need to create a password for your customer dashboard. After your order is completed, you’ll receive an email with a link to set this password.
   (If you can’t find the email, please check your spam folder.)
2. Log in to your account:
   Visit: www.flexidesktop.com/my-account/ and log in with your email and the password you just set.
3. Access your desktops:
   In the main menu, click “My Desktops”.

Forgot your password? You can easily reset it at any time by visiting this link.

Step 2: Find Your Team Desktop

Inside My Desktops, scroll to the Team Desktops section.

• You’ll see a list of your active flexidesktop Team subscriptions.
• Click “Manage” next to the Team desktop you want to configure.

Step 3: Create and Manage Users

When you first sign up for flexidesktop Team, your virtual desktop is delivered without any users created by default. To get started, go to the Users tab and click on Add user:

Creating a New User

A popup window will appear where you must fill in the following fields:

• Login Email
  This will be the web access login for this user.
• First name & Last name
  These are the Windows user details.
  Based on these values, a Windows username will be automatically generated.
• Password
  This password will be used for both Web access login + Windows user login. A secure password is generated automatically when you open the form — you can use it as-is, or click the refresh icon next to it to generate a new one.
• Administrator (Windows user)
  If enabled, the user will have full administrator privileges on the virtual desktop.
  If disabled, the user will be created as a regular user with limited permissions (no software installation, no system changes, etc.).
• Send login instructions to user by email
  Checked by default. When enabled, the user receives an email with their login URL, username, and password as soon as the account is created.

Once all fields are complete, click Create.

Editing a User

After a user is created, you can edit:

• Web access email
• First name and last name
• Password
• Administrator privileges

⚠️ The Windows username cannot be modified, as it is automatically generated and fixed.

Deleting a User

You can also delete any user you no longer need.
⚠️ Important:
Once a user is deleted, their Windows profile and all associated files will be permanently lost, and recovery will not be possible.

User Limits

The maximum number of users you can create depends on your flexidesktop Team plan.
Make sure you do not exceed your plan’s allowed user limit.

Step 4: Connect to Your flexidesktop (Web or Remote Desktop)

Connect via Web Browser

The Connect button opens your virtual desktop directly in the browser for the dashboard owner — the account you’re logged in with. For any other user (for example, one you just created), use the login page that corresponds to the datacenter where your flexidesktop is hosted:

• USA/Canada → https://login-us.flexidesktop.com
• Europe → https://login-eu.flexidesktop.com
• Asia-Pacific → https://login-ap.flexidesktop.com

Enter the web username and password for the user you want to connect as.

After logging in, you’ll land directly on your flexidesktop Team environment, already signed in as that Windows user.

Connect via Remote Desktop (Optional)

If you prefer to use the Microsoft Remote Desktop client, you can request Remote Desktop access from the “Remote Desktop” tab in the same page.
Our team will enable the necessary configuration and send you the connection details. For the full step-by-step process, see How to Connect to a Remote Desktop Using a VPN.

Tip: For quick tasks and short sessions, accessing your flexidesktop Team via web browser is the fastest and easiest method. For regular daily use or longer sessions, we recommend connecting through Remote Desktop client for the best experience.

FAQ

Q: Can I manage users directly from Windows?
A: User management must be done from the flexidesktop dashboard.
From the Users tab you can create additional web users, create or edit Windows users, and assign administrator access. All changes are handled directly from the dashboard—no need to manage accounts from inside Windows.

Q: Can multiple users connect at the same time?
A: Yes, as long as they use different Windows user accounts.
If two people sign in using the same Windows username, the first session will be closed automatically.

Q: How do I request Remote Desktop access?
A: Go to the Remote Desktop tab inside your flexidesktop Team dashboard and submit the request.
Our team will prepare your connection details and notify you when it’s ready.

Q: Can I upgrade my flexidesktop Team plan later?
A: Yes. You can upgrade anytime from your dashboard, and the additional CPU, RAM and users limit will be applied automatically within a few minutes—your data stays intact.

Q: How long does it take to process user changes?
A: User updates are applied instantly.
As soon as you create or edit a user in the dashboard, the change is applied in real time and the new credentials are ready to use.

Need Help?

If you have any questions or need assistance, feel free to contact our support team. We’re happy to help!