How to Manage Users in Your flexidesktop Team

Welcome to your new flexidesktop Team! In this guide, we’ll walk you through the process of accessing your flexidesktop Team desktop and managing users, so you can get started quickly and easily.

Step 1: Access Your Account

Once your order is complete, you’ll receive a confirmation email.

To access your flexidesktop Team, follow these steps:

1. Set your password:
   For your first login, you’ll need to create a password. After your order is completed, you’ll receive an email with a link to set your new password.
   (If you can’t find the email, please check your spam folder.)
2. Log in to your account:
   Go to www.flexidesktop.com/my-account/ and log in with your email and the password you just set.
3. Access your desktops:
   Click on “My Desktops” in the main menu.

Step 2: Find Your Team Desktop

In the My Desktops section, scroll down to the Team Desktops area.

• Here, you’ll see a list of your active flexidesktop Team subscriptions.
• Click on “Details” next to the Team desktop you want to manage.

Step 3: Get Your First User’s Credentials

On the Details page, you’ll find the information for the first user that was created automatically for your Team desktop.

• Look for the “Remote Desktop Settings” section.
• Here, you’ll see the username.
• The password is hidden for security—click the “Reveal” button to show it.

Step 4: Customize or Add More Users

Below the Remote Desktop Settings section, you’ll find a button labeled “Customize users”.

Click on “Customize users” to open the user management form.

Here, you can request changes such as:

• Creating new user accounts
• Editing existing users (name, surname, username)
• Assigning administrator privileges to specific users

Just fill out the form with the details for each user:

• First Name
• Last Name
• Username
• Administrator access: (tick if you want the user to be an admin)

Once you’ve submitted the form, our technical team will review your request and make the necessary changes. You’ll receive an email notification as soon as everything is ready.

Step 5: Connect to Your flexidesktop (Web or VPN)

You have two easy ways to access your flexidesktop Team:

A) Connect via Web Browser

The simplest way to get started is to use your web browser.
As soon as your order is confirmed, we send you an email with your web login credentials.

Depending on your selected datacenter, use the appropriate login page:

• USA/Canada: https://login-us.flexidesktop.com
• Europe: https://login-eu.flexidesktop.com
• Asia-Pacific: https://login-ap.flexidesktop.com

Your username and password for the web login are included in the same email you received after completing your order.

Simply visit the login page, enter your credentials, and you’ll have instant access to your virtual desktop—no extra software required.

B) Connect via VPN (Optional)

If you prefer not to use the web browser, you can also connect to your flexidesktop Team using a VPN together with the Microsoft Remote Desktop client. This alternative method provides a smoother user experience and improved performance—especially recommended for longer work sessions or when you need maximum responsiveness. To get started, simply follow our step-by-step VPN setup guide:

How to Connect to Remote Desktop via VPN →

This method is ideal if you need access to internal company resources or want an additional security layer for your connection.

FAQ

Q: Can I manage users directly from Windows?
A: All user management (creation, deletion, administrator rights) is handled by the flexidesktop team for security and reliability. Just use the Customize users form and we’ll take care of everything.

Q: How long does it take to process user changes?
A: Most requests are processed within a few hours during business days. You’ll get an email as soon as your users are ready.

Need Help?

If you have any questions or need assistance, feel free to contact our support team. We’re happy to help!