Terms and Conditions

1. Introduction

Welcome to flexidesktop (“the Company”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website and all related services, including our cloud-based virtual desktop environments (“Services”).

By using our website or subscribing to our Services, you agree to be bound by these Terms, our Privacy Policy, and any additional agreements or policies referenced herein.
If you do not agree with these Terms, you should discontinue use of our website and Services immediately.

2. Definitions

For the purposes of these Terms:

• User / You / Customer: any person or business entity accessing or using our Services.

• Virtual Desktop: a Windows-based desktop environment hosted on our secure cloud infrastructure, accessed remotely through a web browser or RDP client.

• Subscription: a recurring paid service that grants access to one or more Virtual Desktops.

• Trial Period: a limited-time promotional period during which the User can test our Services, subject to conditions described in Section 7.

• Account: the User’s registered profile used to manage subscriptions, payments, and access credentials.

• Data Center Regions: the physical or virtual hosting locations of our Services (e.g., Europe, USA/Canada, Asia-Pacific).

3. Acceptance of Terms

By creating an account, subscribing to a plan, or accessing any part of the flexidesktop platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. Services Overview

flexidesktop provides cloud-based Windows 10/11 Virtual Desktops that can be accessed securely from any compatible device with an internet connection.
These Services include, but are not limited to:

• Remote desktop environments configured per selected plan (e.g., XS, S, M, L, XL).

• Optional software such as Microsoft Office, if included in your subscription.

• Remote access through an encrypted browser interface or RDP protocol.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Any unauthorized access or suspected security breach must be reported to us immediately via our support channel.

5. Use License and Restrictions

Permission is granted to use the Services under a limited, non-transferable, revocable license, for lawful purposes only.
You agree not to:

• Decompile, disassemble, or reverse-engineer any part of the software or infrastructure used to provide our Services.

• Share, resell, or otherwise distribute your Virtual Desktop or login credentials to third parties.

• Use the Services to engage in any illegal, unethical, or harmful activity, including (but not limited to) malware distribution, phishing, or data harvesting.

• Host or transmit content that is obscene, defamatory, discriminatory, or violates intellectual property rights.

• Conduct penetration testing, security scanning, or denial-of-service (DoS) attacks against our systems or third-party systems.

Violation of any of these restrictions may result in immediate termination of your account and legal action.

6. Account Registration and Management

To access or subscribe to our Services, you must create a flexidesktop account with a valid email address and payment method.
You agree to provide accurate and complete information during registration and to keep it updated.

If we detect false, misleading, or fraudulent information associated with your account, we reserve the right to suspend or terminate your access without notice.

Your account credentials must not be shared with others. You are responsible for all actions performed under your account, regardless of whether they were authorized by you.

7. Free Trial Policy

We may offer a free trial period for new customers to evaluate our Services.

To activate a trial, you must:

• Register for a valid subscription plan,

• Provide a valid payment method (credit/debit card or other accepted form), and

• Keep the payment method active for the entire duration of the trial.

If you cancel your subscription or remove your payment method during the trial period, flexidesktop reserves the right to immediately suspend or terminate the trial access.

Unless cancelled before the trial ends, the subscription will automatically convert into a paid plan, and the applicable subscription fee will be charged according to your selected plan.

8. Subscription, Billing, and Renewal

All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan).
You authorize flexidesktop to automatically charge your selected payment method for recurring fees until you cancel your subscription.

If payment fails or a billing cycle is missed, we may:

• Suspend your access to the Services immediately, and

• Permanently delete your Virtual Desktop(s) if payment remains unresolved after 30 days.

You can manage or cancel your subscription at any time via your account dashboard.
All prices are listed in the applicable currency and are subject to change with prior notice.

9. Refund Policy

We offer a 30-day satisfaction guarantee for your first purchased Virtual Desktop.
If you are not satisfied during the first 30 days, you may request a full refund by contacting our support team.

After the initial 30-day period or for any additional Virtual Desktops, no refunds will be issued, except where required by law.

10. Service Modifications and Availability

We strive to provide reliable and uninterrupted service. However, flexidesktop may occasionally perform scheduled maintenance or updates.
We reserve the right to modify, suspend, or discontinue any part of the Services without prior notice.
We are not liable for any temporary unavailability due to maintenance, network issues, or force majeure events.

11. User Responsibilities and Default

If your actions or inactions prevent flexidesktop from providing the Services properly (e.g., delayed payments, misuse of resources, violation of Terms), this will be considered a User Default.
In such cases, we may:

• Suspend your access until the issue is resolved,

• Charge any applicable recovery or reactivation fees, and/or

• Terminate the subscription entirely.

You agree to reimburse any losses incurred by flexidesktop due to your User Default.

12. Data and Privacy

By using our Services, you agree to the terms of our Privacy Policy, available on our website.
We process customer data in accordance with GDPR and other applicable privacy laws.
We will never sell, rent, or misuse your personal data, but we may share limited data with service providers (e.g., payment processors, datacenter operators) as necessary to deliver the Services.

13. Intellectual Property Rights

All content, software, trademarks, and materials on our website and within our platform are owned by flexidesktop or its licensors.
You may not reproduce, modify, distribute, or use any of our materials without prior written consent.

This includes, but is not limited to:

• Our brand name, logo, and design assets,

• Software source code, and

• Web-based dashboard elements or documentation.

14. Third-Party Software and Services

Our Virtual Desktops and infrastructure may rely on third-party software, such as Microsoft Windows, Apache Guacamole, and Proxmox VE.
By using our Services, you acknowledge and agree to comply with the license terms of these third-party providers.
flexidesktop is not responsible for any disruption, data loss, or other issues caused by third-party systems or external service providers.

15. Disclaimer of Warranties

Our Services are provided “as is” and “as available”.
flexidesktop makes no warranties, express or implied, including but not limited to:

• Merchantability, fitness for a particular purpose, or non-infringement;

• Accuracy, reliability, or completeness of the Services;

• Uninterrupted or error-free operation.

You use our Services at your own risk.

16. Limitation of Liability

To the maximum extent permitted by law, flexidesktop and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue,

• Data loss or corruption,

• Business interruption,

• Damage to hardware, or

• Loss of goodwill.

In all cases, our total liability shall not exceed the total amount paid by you in subscription fees during the three (3) months preceding the event giving rise to the claim.

17. Termination

We may terminate or suspend your account without prior notice if you breach these Terms.
Upon termination, you must cease all use of the Services and destroy any downloaded or stored data obtained through flexidesktop.

You may terminate your subscription at any time via your dashboard. Termination will take effect at the end of the current billing period unless otherwise stated.

18. Revisions and Updates

flexidesktop may revise or update these Terms from time to time to reflect changes in law, technology, or business practices.
Updated versions will be posted on our website and take effect immediately upon publication.
Your continued use of the Services constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Spain, without regard to its conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

20. Contact Information

If you have questions, concerns, or complaints regarding these Terms or your subscription, you can reach us through our support team.

📧 [email protected]
🌐 https://www.flexidesktop.com

21. Entire Agreement

These Terms, together with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and flexidesktop regarding your use of the Services and supersede all prior communications, understandings, or agreements.